1. What are cookies?
Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They help the site remember things about your visit — like items in your cart or your login status — so the experience feels seamless the next time you return.
Cookies are not harmful and do not contain personal information like your name or payment details on their own. They work alongside our systems to deliver a better, more personalised experience.
2. Types of cookies we use
We use four categories of cookies on this website:
Essential – Always active
Required for the website to function. Includes your shopping cart, checkout session, and security tokens. Cannot be disabled.
Analytics – Optional
Help us understand how visitors browse our site — which pages are popular, how long people spend, and where they come from.
Preferences – Optional
Remember your settings and choices, such as your preferred language or delivery address, so you don’t have to re-enter them.
Marketing – Optional
Used only if you’ve opted in. May be set by platforms like Meta or Google to show you relevant content or ads elsewhere.
3. Cookies on our site
Below is a summary of the specific cookies we use and what they do:
| Cookie | Category | Purpose | Duration |
|---|---|---|---|
| session_id | Essential | Keeps your cart and login active during your visit | Session |
| csrf_token | Essential | Protects forms from cross-site request forgery | Session |
| _ga | Analytics | Google Analytics — distinguishes unique visitors | 2 years |
| _gid | Analytics | Google Analytics — stores pageview data | 24 hours |
| user_prefs | Preferences | Saves your delivery preferences and settings | 1 year |
| cookie_consent | Essential | Remembers your cookie preferences | 1 year |
| _fbp | Marketing | Meta Pixel — tracks conversions from Facebook ads | 3 months |
4. Third-party cookies
Some cookies on our site are set by third-party services we use to run our business. These include:
- Google Analytics — website traffic and behaviour analysis. Data is anonymised where possible. See Google’s privacy policy at policies.google.com.
- Stripe or Square — secure payment processing. These providers may set cookies during checkout. We do not control these cookies.
- Mailchimp — if you subscribe to our newsletter, Mailchimp may use tracking pixels to measure email engagement.
- Meta Pixel — only active if you have consented to marketing cookies. Used to measure the effectiveness of our Facebook or Instagram ads.
Third-party cookies are governed by the privacy policies of those providers. We encourage you to review them directly.
5. Managing your preferences
When you first visit our website, you’ll see a cookie consent banner. You can choose to accept all cookies, accept only essential cookies, or customise your preferences by category.
You can change your cookie preferences at any time by clicking the “Cookie settings” link in the footer of our website. Essential cookies cannot be disabled as they are required for the site to function.
6. How to control cookies in your browser
Most browsers allow you to view, manage, and delete cookies through their settings. Here’s how to find those settings in common browsers:
- Chrome — Settings → Privacy & Security → Cookies
- Firefox — Settings → Privacy & Security → Cookies
- Safari — Preferences → Privacy → Manage Data
- Edge — Settings → Cookies & Site Permissions
Please note that disabling certain cookies may affect how our website functions, including your ability to add items to your cart or complete checkout.
7. Cookie consent & Canadian law
Canada’s anti-spam legislation (CASL) and PIPEDA guide how we handle consent for cookies and digital tracking. We follow the principle of meaningful consent — we ask before setting any non-essential cookie, and we make it easy for you to say no.
We do not use cookies to collect sensitive personal information, track children, or build profiles for sale to third parties.
You are never required to accept optional cookies to use our website or place an order.
8. Updates to this policy
We may update this Cookie Policy as our website evolves or regulations change. Any updates will be posted here with a revised effective date. If you continue to use our site after changes are posted, you are agreeing to the updated policy.
For questions about how we use cookies or to exercise your privacy rights, please contact us.